Frequently Asked Questions for Itemized Billing

Question: What is your turn-around time?

Answer: Approximately 10 business days once request is received. Requests are processed in the order they are received. Please allow 10 business days before checking on a request.

Question: When do I receive the documents I requested?

Answer: Documents are faxed or mailed the day payment/check and HIPAA release are received.

Question: What type of payment do you accept?

Answer: Checks only at this time. We will be adding credit cards soon to expedite processing.

Question: Do I need a HIPAA/Medical Authorization to obtain an Itemized Billing?

Answer: Yes! The Medical Authorization must be signed within 365 days from the date requested. If for anyone other than the patient (unless the patient is a minor), appointment papers must be attached.

Question: Do you provide the Medical Records?

Answer: No, we only provide the Itemized Billing/UB-04/hcfa-1500/summary. Records are provided by the Medical Records Department from each facility.

Question: Who should payment be made payable to?

Answer: Check must be made payable to MedInform, Inc., (Tax ID#34-1971976) and mail to 131 N. Ludlow St. Suite #217, Dayton, OH 45402. Any check made out to the facility will be returned and your request will be delayed.

PLEASE DO NOT SEND PAYMENT TO ANY OTHER ADDRESS AS THIS WILL ONLY DELAY YOUR REQUEST.

Question: Why do I have to pay for Itemized Billing, I never have in the past?

Answer: A patient is entitled to free copies of their bills by calling the customer service department. The volume of requests and the time it takes to process the requests necessitated these charges which is in accordance with Ohio Revised Code §3701.741. Please see the Ohio Revised Code (O.R.C. §3701.741(C)) for additional information.

Question: How does an attorney get a balance?

Answer: Fax the HIPAA Release to 1-937-938-7620.